{"id":110,"date":"2026-05-27T05:31:07","date_gmt":"2026-05-27T05:31:07","guid":{"rendered":"https:\/\/centrus.acm-projects.com\/?page_id=110"},"modified":"2026-07-15T06:33:48","modified_gmt":"2026-07-15T06:33:48","slug":"return-withdrawal-policy","status":"publish","type":"page","link":"https:\/\/centrus.acm-projects.com\/en\/return-withdrawal-policy\/","title":{"rendered":"Return & Withdrawal Policy"},"content":{"rendered":"
[vc_custom_heading text=”Returns & Right of Withdrawal Policy” font_container=”tag:h1|text_align:left” use_theme_fonts=”yes”]

Last updated:<\/strong> 13 July 2026<\/p>\n

At CEDRUS\u00b2, we want every customer to be fully satisfied with their purchase.<\/p>\n

If, for any reason, you wish to return a product, you may exercise your right of withdrawal in accordance with applicable European consumer protection legislation.<\/p>\n

    \n
  1. Right of Withdrawal<\/strong><\/li>\n<\/ol>\n

    Customers have the right to withdraw from their purchase within 14 days<\/strong> from the date on which they receive their order.<\/p>\n

    To exercise the right of withdrawal, customers must notify CEDRUS\u00b2 by email:<\/p>\n

    centrus2olive@gmail.com<\/p>\n

    within the above-mentioned period.<\/p>\n

      \n
    1. Return Conditions<\/strong><\/li>\n<\/ol>\n

      For a return to be accepted, the product must:<\/p>\n

        \n
      • remain sealed and unopened,<\/li>\n
      • be unused,<\/li>\n
      • be in its original condition,<\/li>\n
      • include all original labels and packaging.<\/li>\n<\/ul>\n

        Due to food safety requirements and the need to preserve product quality, opened or used products cannot be accepted for return.<\/p>\n

          \n
        1. Return Procedure<\/strong><\/li>\n<\/ol>\n

          To initiate a return, customers must contact us at:<\/p>\n

          centrus2olive@gmail.com<\/p>\n

          and receive the necessary return instructions.<\/p>\n

          Returns should be sent to the following addresses:<\/p>\n

          For Germany and European Union customers:<\/p>\n

          Silberne Fisch Gasse 13
          \n93047 Regensburg
          \nGermany<\/p>\n

          For Greece:<\/p>\n

          Poulithra, Leonidio
          \n22300 South Kynouria
          \nGreece<\/p>\n

          The customer is responsible for:<\/p>\n

            \n
          • safely packaging the returned product,<\/li>\n
          • arranging the return shipment,<\/li>\n
          • covering the return shipping costs.<\/li>\n<\/ul>\n

            We strongly recommend using a shipping service that provides tracking information.<\/p>\n

              \n
            1. Refunds<\/strong><\/li>\n<\/ol>\n

              Once the returned product has been received and inspected, CEDRUS\u00b2 will proceed with the refund process.<\/p>\n

              Refunds apply to the value of the returned product only.<\/p>\n

              Original shipping costs are not refundable, as the transport service has already been provided, unless otherwise required by applicable law or where the shipment was made due to an error by CEDRUS\u00b2.<\/p>\n

              Refunds are processed using the same payment method used for the original purchase.<\/p>\n

              The time required for the refund to appear may depend on the customer\u2019s payment provider or banking institution.<\/p>\n

                \n
              1. Order Cancellation<\/strong><\/li>\n<\/ol>\n

                If an order has not yet been shipped, customers may request cancellation by contacting us via email:<\/p>\n

                centrus2olive@gmail.com<\/p>\n

                CEDRUS\u00b2 will make every reasonable effort to accommodate the request, provided that the shipping process has not already started.<\/p>\n

                After shipment, the Returns & Right of Withdrawal procedure applies.<\/p>\n

                  \n
                1. Exceptions<\/strong><\/li>\n<\/ol>\n

                  Returns cannot be accepted in the following cases:<\/p>\n

                    \n
                  • products that have been opened or used,<\/li>\n
                  • return requests submitted after the 14-day withdrawal period,<\/li>\n
                  • products damaged due to improper handling by the customer.<\/li>\n<\/ul>\n

                    If you receive a damaged or defective product, please contact us immediately.<\/p>\n

                    We will review the matter and provide appropriate assistance.<\/p>\n

                      \n
                    1. Contact Information<\/strong><\/li>\n<\/ol>\n

                      For any questions regarding returns or withdrawal rights, please contact:<\/p>\n

                      Centrus2 Limited Partnership<\/strong><\/p>\n

                      Email:
                      \ncentrus2olive@gmail.com<\/p>\n

                      Telephone:
                      \n+30 6951972101<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"Returns & Right of Withdrawal Policy\" font_container=\"tag:h1|text_align:left\" use_theme_fonts=\"yes\"]Last updated: 13 July 2026 At CEDRUS\u00b2, we want every customer to be fully satisfied with their purchase. If, for any reason, you wish to return a product, you may exercise your right of withdrawal in accordance with applicable European consumer protection legislation. Right of Withdrawal Customers...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-110","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/centrus.acm-projects.com\/en\/wp-json\/wp\/v2\/pages\/110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/centrus.acm-projects.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/centrus.acm-projects.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/centrus.acm-projects.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/centrus.acm-projects.com\/en\/wp-json\/wp\/v2\/comments?post=110"}],"version-history":[{"count":2,"href":"https:\/\/centrus.acm-projects.com\/en\/wp-json\/wp\/v2\/pages\/110\/revisions"}],"predecessor-version":[{"id":693,"href":"https:\/\/centrus.acm-projects.com\/en\/wp-json\/wp\/v2\/pages\/110\/revisions\/693"}],"wp:attachment":[{"href":"https:\/\/centrus.acm-projects.com\/en\/wp-json\/wp\/v2\/media?parent=110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}